OLYMPIA'S PREMIER LASH AND BEAUTY BOUTIQUE! VOTED KING 5 NEWS BEST OF WESTERN WASHINGTON!
Missed appointment POLICy
We kindly ask that any changes that need to be made to your appointment are done so with proper notice. This will allow us to fill your spot with people who may be on our waiting list. In order to avoid being charged, please give us:
Three business days notice for all microblading, lash line, lip blush and teeth whitening appointments
Two business days notice for all lash lift and extension appointments
One business days notice for waxing and all other appointments
We understand that life happens, but we please ask that you try and give us as much notice as possible if you need to cancel or reschedule your appointment.
All no-call/ no-shows will be charged in full.
Thank you for respecting our business, we appreciate you!
Client Satisfaction
We do our best to ensure your absolute satisfaction with the services we provide. However, if there is ever an issue or concerns with the service you have received please get in touch with us immediately and let us know. We do not offer refunds on the services we provide, however, we will do our best to come up with a solution as soon as possible! Your satisfaction is our number one priority.
important for all microblading + PMU clients
Microblading is a multiple-step appointment process. Healed results will vary with each individual client, therefore NO guarantees will be made. Additional sessions (at an additional charge) may be required to obtain optimal desired results. Although we give our best efforts to provide you with quality service, many factors can result in a less than desired outcome as each client heals differently. In order for your new brows to heal properly (and look their very best) following all Pre & Post-care instructions is extremely important! Pre-care instructions are designed to limit bleeding and skin sensitivities during the service. Excessive bleeding during the procedure can dilute and expel the pigment, leading to poor retention and undesirable results.
Children and unaccompanied minors
For their safety, and the respect of other clients receiving services at Primp & Refinery, we prefer children do not accompany you during your appointment with us. If they are unable to sit quietly and unattended for the duration of your appointment, we kindly ask you make alternative arrangements for them prior to your appointment.
COVID-19 Guidelines
To ensure the safety of both clients and our team, here are some modifications and changes to our appointment process you can expect:
YOU AND ONLY YOU: Make your trip to Primp a solo one. Help us minimize traffic within the salon by leaving your besties and babies at home.
WEAR A MASK: Please have your mask on before entering. We will be wearing them as well so you’re not alone!
PARK IT: Once you park, please stay in your vehicle. No need to call (unless you are running late). We will call/text you when we are ready for you!
WASH YOUR HANDS: Hand sanitizer is available throughout the salon. Please use the sanitizer as you enter located on the front desk.
HANDS-FREE: Please make sure your card on file with us is valid and updated for touch-less payment. And if there is a retail product you are interested in, please let us fetch it for you!
SAFETY-FIRST: Communication is critical in a time such as this. Please contact us if you experience any COVID symptoms and familiarize yourself with the cancellation policies above.
We will be checking your temperature and are required to have you fill out a COVID-19 waiver when you enter. Appointment times will be adjusted to ensure we have sufficient time to clean and sanitize in between each guest.
We hope by implementing these protocols and precautions, you can feel safe and comfortable with us during your visit. Thank you for your patience and understanding and working with us during this time!